FAQs 2016-11-23T21:24:51+00:00

Placing An Order

Step 1. Click on the Contact Page or email us directly at design@jtdstudio.com (all orders must be submitted in writing) with the product, quantity, size and any special instructions that pertain to your order. We will need your full name, shipping address, email and phone number. Upon receipt of your order we will confirm the pricing and review any files or artwork that you have sent.

Step 2. If you requested custom design work we will send you a proof within 2-3 business days. Review the proof carefully and respond with any edits that you would like made. If there are no edits required please respond with an approval for us to print.

Step. 3 Upon approval of the artwork we will email you an invoice which can then be paid online through PayPal or by credit card. We also accept checks although please note that the files will not be sent to production until we receive the check.

Step 4. Once payment is received your products should arrive within 7-8 days. Enjoy!

File Specifications

If you are submitting artwork to us for print it must meet certain specifications.

Bleed: We require a 0.125” bleed around the perimeter of your artwork to ensure accurate cutting (e.g. artwork for a 4” x 6” postcard should extend to 4.25” x 6.25”). If your image has a white border on all four sides, bleeds are recommended but not required. If your image is not white on all four sides, you must include bleeds in print-ready files.

Color: Please submit CMYK files. If your files are submitted using any other color standard, such as RGB or Pantone, they will be converted to CMYK during preflighting. Conversion from one color standard to another may cause color to shift.

Format: We can only accept high-resolution files (300 dpi or greater) in these formats – PDF, EPS, TIFF, JPEG or .Ai. We can also accept native InDesign if all fonts and images are packaged.

Crop Marks: We prefer files that do NOT have crop marks or any other printer marks.

***JT Design Studio is not liable for errors contained within print files that are provided to us by our clients. It is the client’s responsibility to ensure that the file was created properly. We check only for appropriate size, bleed and resolution of the files.

Cancellation Policy

Confirmation of an order constitutes an obligation for you, our client, to pay all agreed upon fees associated with the order.  If you wish to cancel your order it must be submitted in writing within 24 hours of your request AND it must not be received after the proof has been supplied. If you wish to cancel a RUSH order it must be submitted in writing within 1 hour of your request AND it must not be received after the proof has been supplied. Deposits on all projects are non-refundable.